PRIMUS Returns Policy


Please follow the below process for returning your parcel to us:

  • Please call us in the first instance to advise of a return (01384 414069). If the return is accepted, this is then added to your account so we know to expect it.
  • Repackage the items as securely as possible and where possible in the original packaging.
  • We advise returning the parcel using a recorded delivery options as returns that do not reach us will not be refunded

For further information please see our terms & conditions or call us on 01384 414 069.